In this article, we’ll review some customer portal examples to help you get started. Customer portals can be customized to fit your brand, and can include nested views, rows, columns, and tables. They also provide a convenient way for applicants to edit and update their profile information. Depending on the company, you can integrate action buttons, embedded media, and brand colors. A few customer portal examples include a customer hub that provides information on new products and services.
Some customer portal examples are Zoho Invoice. The system is free and offers basic functionality. Customers can create invoices with just a few clicks. The customer portal also allows them to pay invoices and track project progress. Zoho Invoice can be customized to fit your brand’s style and your customers’ needs. You can also integrate Zoho Invoice with other cloud-based tools, such as QuickBooks. If you want to make your own customer portal, try Zoho Invoice, which includes many basic features.
Another customer portal example is Tiege Hanley, which uses Recharge’s subscription API to manage subscriptions. A customer portal like this can be personalized to display products and benefits that are specific to the company’s product line. By displaying a list of future rewards benefits, customers can easily see what’s on offer. Similarly, Recharge uses a customer portal to automate the subscriber relationship process and reduce support costs. Subscribers can view their order history, make changes, and manage their subscriptions.
Suez, an Australian water and waste management company, realized the need for a digital platform for customers. Their business model required a deep digital transformation, so they needed a customer portal that would enable them to engage with customer support processes directly. Customers could submit requests for new services, view metrics and get access to updated documentation. By leveraging customer portals, the company has increased its overall customer retention rate. Consider the benefits of these customer portal examples to learn how they can benefit your business.
Customer portals can help businesses retain customers and engage customers in long-term relationships. The rise of technology has created a growing desire for self-service. Studies have shown that seventy percent of customers expect companies to offer self-service applications on their website. This means that customer loyalty will be higher, and they will be less likely to leave the company. With a customer portal, your customers can easily access product documentation, FAQs, and how-to guides.
As automation becomes more prevalent, customer portals have become a requirement for many organizations. Self-service has become the norm and the ability to meet the expectations of consumers can be the difference between a satisfied customer and a disappointed one. The best customer portal software will allow you to personalize your customer experience by addressing them by name, keeping records of their interactions, and much more. Customer portals can also increase employee satisfaction and boost profitability.